Restaurants are working hard to navigate the uncertainty that the hospitality industry is faced with, and while restrictions are beginning to ease, and dining rooms re-opening, restaurant owners have had to make a tough decision; “Do I open my doors or do I remain closed to ensure the safety of myself and my staff?” With the doors being closed for a long time, many restaurants and restaurant owners have been left with no option but to open up to the public. Governments have instructed those who have decided to open to enforce contact tracing in order to maintain control over the spread of COVID-19.
What is Contact Tracing?
The rules and guidelines for restaurants vary by state & province, but contact tracing largely requires the guest to enter their personal information like name, phone number and/or email address, as well as their table number before they dine, so that the restaurants can reference their information in case of an outbreak.
What’s the best way to contact trace?
Well, you can record it on a piece of paper when your guest arrives, but it’s easy for that information to be misplaced or discarded. Sociavore allows you to gather your guests’ information on your website through custom forms, and right away redirect them to your digital menus so they can place an order or simply browse a text menu prior to the server taking their order. All of this can be built and managed in your Sociavore Dashboard.
Why is it important?
Well, if there is a reported case of COVID-19 at your restaurant, it makes it easier for you and Public Health to track, inform and reference all of your guests who were at your restaurant in that time period. Certain jurisdictions are making it mandatory to contact trace, including Ontario.
Creating QR Codes For Your Tables
To make it even simpler for your guests, place a QR code on your tables to access the contract tracing form, and then your menu by scanning it with their phone. You can learn more about how to create your own QR codes here.
Providing personal information to restaurants is something guests are going to have to get used to for the foreseeable future. Its important restaurants are equipped with the right tools to provide a safe and comfortable dining experience for all staff and guests.
If you have any further questions, don’t hesitate to reach out to us at [email protected]